Store Policy
Store Policy
Repair Policy
We stand behind everything we make. If your bag has a failure due to materials or workmanship, contact us and we'll repair or replace it. If your order arrives damaged during shipping, we'll cover the repair and return shipping at no cost to you.
Repairing rather than replacing is part of how we try to operate sustainably. Get in touch at janeopost@gmail.com.
Return Policy
We want you to love what you ordered. If something isn't right:
- Full refund within 7 days of receipt
- Store credit within 30 days of receipt
- Items must be unworn and in original condition
- Sale items are final sale
- To start a return, email janeopost@gmail.com with your order number
Send returns to: Sarah Jane Post, !474 S Acoma St, Denver, CO 80223
Custom Orders
Custom orders are quoted individually. Fill out our contact form to get started — we'll work with you on design, materials, and timeline. Custom orders typically take 4–6 weeks from approval and payment.
Privacy Policy
We collect only what's needed to process your order. We never sell or share your personal information. Questions? Email us at janeopost@gmail.com.
Last updated April 2026